Support

Canopy

Get Help

Having issues with Canopy? Here's how to get help:

Email support

Common Questions

How do I change my city?

Tap the city name in the top-left corner of the Chat screen, or tap the location icon. Select your new city from the list.

Why are some events missing prices?

Some event organizers don't publish pricing in advance. When the price isn't available, we show "Price TBA". Check the ticket link for the most up-to-date pricing.

How do I delete my data?

Open Profile, then Privacy & data or Account & security. Choose the delete option to remove the account tied to this device or verified profile from our active servers, including profile details, saved events, RSVPs, recommendations, and preferences. If you cannot access the app, email privacy@urbanplayground.xyz from the email connected to your account, if any, and include your username or device/profile details.

How do I manage privacy choices?

• Precise location: change Canopy location access in iOS Settings at any time.
• City and preferences: update your city, genres, vibes, saved events, RSVPs, and hidden events in the app.
• Phone, email, profile, and avatar: add, edit, or remove optional profile details from Profile where those controls are available.
• Chat: do not send chat messages if you do not want them processed by the app's AI provider.

The app isn't showing any events

• Check your internet connection
• Try switching to a different city and back
• Pull down to refresh
• If the problem persists, email us

How often are events updated?

Our event database refreshes regularly. New events are added automatically from Resident Advisor, Dice, Eventbrite, and local sources.

Bug Reports

Found a bug? Please email support with:

• What you were doing when the issue occurred
• What you expected to happen
• What actually happened
• Your iPhone model and iOS version

Safety Reports

To report a profile, message, event listing, uploaded image, or other safety concern, use the in-app report/block controls when available or email support. Include the username, event, screenshot, and a short description of the issue if you can.